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Safaric*m launches service that can keep customer line active for 2 years without use

Wednesday, October 26th, 2022 11:28 | By
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Safaricom CEO Peter Ndegwa. PHOTO/Courtesy.

Safaricom has launched a new service dubbed Daima, that will enable customers to keep their lines active for up to two years without necessarily using it.

The service majorly targets Kenyans travelling or living abroad for long periods, are away at school, are away at police and army training, have a change of ownership of line situation due to loss of a loved one, for car tracking service or have multiple lines that they wish to keep active.

Under the current regulations, a customer needs to have used a provider’s service within the previous 90 days to be considered as active. Telecommunication operators are required to reissue inactive customer lines.

Safaricom CEO Peter Ndegwa

“We are yet again innovating around our customers’ needs by introducing solutions such as Daima that are modelled around the lifestyles of our customers. The Daima service empowers customers such as those working abroad, those in learning institutions, those going away for extended periods, or those with multiple lines to keep their lines active and remain affordably connected for an extended period of between six and 24 months without the need to frequently top up,” Peter Ndegwa, CEO - Safaricom, said.

Daima will offer three packages starting from Ksh200 for six months, Ksh500 for one year, and Ksh1,000 for two years.

Each option will provide 20 minutes calling time and 20 SMS across all networks every month.

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